Safety, Quality & Environmental Management
At Austate services we understand that as product makers we play a vital role in product safety.
We believe that our rigorous testing methods and quality standards combined with our knowledge and expertise make our products safer.
During the design and product realisation stage the following requirements are taken into consideration:
- Customer requirements
- Health, safety and environmental requirements
- Quality objectives
We also have extensive production and post-production testing procedures in place and our custom built products come with instructions, labelling and safety information.
Workplace Health & Safety
Our aim is prevention. Our General Manager, in consultation with our workers, ensures targets are in place to achieve safety objectives in accordance with our Workplace Health and Safety Policy.
We also have processes in place to ensure workplace health and safety hazards have been appropriately identified, assessed and controlled and we are committed to continually improving the effectiveness of our workplace health and safety systems and practices to ensure the health and safety of all of our workers.
Customer needs and expectations underpin all aspects of our business.
We identify and implement effective arrangements for communicating with customers in relation to:
- Product information
- Enquiries, contracts or order handling, including amendments
- Customer feedback, including complaints
Our General Manager is ultimately responsible for managing internal and external customer relationships and ensuring feedback and complaints are managed effectively.
Customer satisfaction and perception is important to our business and we value your feedback at all times.
As a responsible family owned business we understand the importance of minimising our environmental footprint where ever possible.
Some of our initiatives include a solar powered workshop, recycling and waste reduction initiatives.
Our Targets & Objectives
|O B J E C T I V E||T A R G E T|
|Q U A L I T Y|
|Customer Satisfaction||Zero Warranties|
|S A F E T Y|
|Zero Harm||Zero Lost Time Injuries|
|Compliance with legislation relevant to WHS||Zero Breaches|
|E N V I R O N M E N T A L|
|Minimise our environmental footprint||100% Solar Powered Energy|
|Compliance with legislation relevant to environmental management||Zero Breaches|